How do I Unsuspend my national lottery account?

You’ve exceeded the maximum number of attempts Your account is now suspended. Please contact our Customer Care team. You can find a number of ways to do this on our Contact us page. Most people receive their reset email within 15 minutes.

How do I reactivate my Lotto account?

Open or download the Lott App on your device and login to your account. Once logged in, click on the account icon at the bottom of your screen and select My Subscriptions from the menu. Identify and open the inactive Subscription you wish to modify. Click the Reactivate Subscription button and confirm.

How do I get in touch with National Lottery?

Contact us

Call our Customer Care Team on 0333 234 44 33 or alternatively email us at help@national-lottery.co.uk. Complaints should be made to complaints@national-lottery.co.uk or 0370 737 3983. For the hard of hearing using Minicom equipment, please call 0370 737 8249.

How do I contact Camelot?

Need to get in touch?

  1. 0800 8 40 50 60. Player enquiries.
  2. 028 9568 0143. International business enquiries.
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How do I reset my Lotto password?

If you’ve forgotten your password it’s pretty easy to reset it yourself. Click on ‘Login’ in the top right menu, then tap ‘Login’ and look for the ‘forgotten your password? ‘ link. Click the link and follow the instructions.

Why is Lotto account suspended?

Some reasons we may suspend your Members Club account are: incorrectly entering payment details, unusual deposit and withdrawal patterns and evidence of duplicate accounts. Need further assistance? Please call our Customer Support Team on 131 868.

Why has National Lottery suspended my account?

You’ve exceeded the maximum number of attempts Your account is now suspended. Please contact our Customer Care team. You can find a number of ways to do this on our Contact us page. Most people receive their reset email within 15 minutes.

Where can I collect my lottery winnings UK?

Claim your prize from a designated post office, regional National Lottery centre, or by post. You may have to complete a claim form and provide ID. Call the National Lottery on 0333 234 50 50 to arrange for your claim to be processed in person.

How do I complain to the National Lottery?

You can email us at:

  1. complaints@nationallottery.co.uk.
  2. Customer Operations, The National Lottery, PO Box 251, Watford, …
  3. 0370 737 3983.
  4. Centre for Effective Dispute Resolution. 70 Fleet Street. London. EC4Y 1EU. …
  5. Gambling Commission. 4th Floor. Victoria Square House. …
  6. Telephone: 0121 230 6666.
  7. Email: info@gamblingcommission.gov.uk.

How long does it take for a lottery winner to get their money?

Once you have come forward with the winning ticket, you can expect the typical scenarios: Small prizes up to $600: Paid out immediately. Mid-range prizes: Paid out on the same day or the next banking day. Jackpot prizes: Paid out in 5 to 10 banking days.

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Why can’t I change my card details on National Lottery?

There could be a number of reasons why you are unable to change your debit card: You have tickets still to be entered into draws. You have an unfinished Instant Win Game. You’ve recently changed your debit card.

How do I contact the National Lottery by phone?

Telephone Enquiries:

Customer Care Team: 0333 234 44 33 (0370 737 3983 for complaints). For the hard of hearing using Minicom equipment, please call 0370 737 8249.

What time can I put the lottery on till?

You can buy Lotto tickets online every day from 6am until 11pm. But remember, to play on a draw day, you’ll need to buy your ticket before 7.30pm.

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